In my last post I described 3 reasons customers cite for not participating in development. One of the reasons, and one that a project manager or business analyst can impact directly, is the customers feel that the meetings are not a productive use of their time. They feel the meetings don’t accomplish anything, take too long, or that they were unable to contribute and their presence wasn’t necessary.
I’ve witnessed many meetings with customers that I would describe as dysfunctional, and I’ve worked in many organizations where meetings with no agenda, no direction and unclear outcomes are the accepted norm. The focus Continue reading
